Club Mango FAQs

What Is CLUB MANGO®?

Club Mango is the exclusive Red Mango® loyalty program that allows you to earn Red Mango Rewards for every qualified purchase you make in any of our many participating Red Mango locations in Puerto Rico!

 

What are the benefits of  CLUB MANGO?

  • All customers can join for free!
  • Receive a $2 reward just for signing up.
  • Earn 5% cash back in Club Mango Rewards for every purchase at Red Mango Puerto Rico.
  • Receive a Free Small Yogurt on your birthday.
  • Redeem your Club Mango Rewards for FREE Red Mango products!
  • Your rewards are automatically saved to your Club Mango account. To redeem them, just present your Club Mango card or registered phone number at the time of purchase.
  • Your Club Mango card can also be used as a prepaid/stored value card.
  • As a registered and opted-in Club Mango member, you may also receive special promotions, coupons and invitations to exclusive events at Red Mango locations.

 

Do my Red Mango Rewards ever expire?

Yes. Your Red Mango Rewards will expire on December 31 of every year:

 

I have accumulated Mango Points but why can't I redeem them?

The only way to redeem rewards that have you have earned is by activating and registering your Club Mango account. Until you register your Club Mango account, you will not be able to redeem your rewards.  You will, however, continue to accumulate Mango Points for qualified purchases at participating Red Mango locations. 

 

If I have added dollar value to my CLUB MANGO card, can I still use it even though my card is not registered?

Yes.  Whether or not you activate and register your Club Mango card, you can load or reload it as a prepaid/stored value card.  And, regardless of the dollar value on your Club Mango card, you'll earn Red Mango Rewards every time you make a qualified purchase at a participating Red Mango location at the time of purchase.

What is considered a qualified purchase for earning Mango Rewards?

Qualified purchases are based on actual dollars tendered for menu item purchases made at participating Red Mango locations.  The purchase of a Red Mango gift card is not a qualified purchase. Qualified purchases are determined by RED MANGO in its sole discretion and may be changed without notice.

 

How do I register for CLUB MANGO?

There are a variety of easy ways to join!

Cardless Membership (www.redmangopr.com):

  • You can join Club Mango by registering online (www.redmangopr.com) with just your phone number.
  • Now, you can earn Mango Rewards and redeem any earned Club Mango rewards by providing your registered phone number at a participating Red Mango store.
  • Already have a registered card?  No need to re-register.  Simply login to your account and add your phone number to your profile to redeem any earned rewards in store without a physical card.

For a physical card:

  • FIRST, obtain a Club Mango card at any participating Red Mango location. 
  • NEXT, have the card activated by the Red Mango employee before you leave the location. This is important because you will not be able to register the card if it has not been activated.
  • THEN, register your Club Mango card online at www.redmangopr.com.  After you have registered your card, start earning Mango Points for all of your qualified purchases.

 

I registered online but I want an actual card. What do I do?

If you want a physical card, you can bring your online account number to your local participating Red Mango store and they can "Exchange" that account number for a new card. This will transfer any previous Mango Points and rewards to your physical card. .

 

I'm having trouble registering my CLUB MANGO card.  I'm getting an error message telling me that my CLUB MANGO card is not activated.  Why?

If you pick up a Club Mango card from one of our locations and the card is not swiped prior to you receiving it, it will not be activated and therefore, you won't be able to register it.  If this happens, email us all of the numbers listed on the back of the Club Mango card (clubmango@redmangopr.com) so that we can activate your card, which will allow you to complete the registration process.   You can also visit your local participating Red Mango location and request to activate your card onsite. Remember to bring your receipt so that you earn Mango Points for your previous purchase(s).

 

Can I get Mango Rewards for purchasing a RED MANGO gift card?

No.  You cannot receive Mango Rewards for purchasing a Red Mango gift card.

 

Can I use rewards to purchase a RED MANGO gift card?

No. You cannot use rewards to purchase Red Mango gift cards. 

 

Can I use any earned Club Mango rewards in conjunction with other coupon offers?

No.  Rewards cannot be combined with any other offers.  For example, if you have a buy one get one free (BOGO) coupon and a $5 reward and you purchase two frozen yogurts each with a cost of $5, you can either choose to use your BOGO coupon and pay $5 (plus applicable taxes) or use your $5 reward and pay $5 (plus applicable taxes) for the cost of the second yogurt.  Sorry, but you could not use your BOGO coupon and your $5 reward together and get both yogurts for free.

 

Where can I check my gift card balance?

You can check your gift card balance at your nearest participating Red Mango store or online at www.redmangopr.com.

 

How do I replace a lost or stolen card?

If your Club Mango card is ever lost or stolen, visit your local participating Red Mango location and request a new Club Mango card.

 

I forgot my CLUB MANGO card during my last visit.  Can I still get Mango Points for my purchase?

At the moment, No.

 

I forgot my username or password for my CLUB MANGO account.  What do I do?

You can request a new password online at www.redmangopr.com.

 

Please note that your use of a CLUB MANGO card and/or RED MANGO gift card constitutes your acceptance of the complete terms and conditions of our loyalty and gift card programs. RED MANGO may, at any time, and at its sole discretion, modify these terms and conditions, with or without notice. Such modifications will be effective immediately upon posting. You agree to review these terms and conditions of use periodically, and your continued use of your CLUB MANGO card and/or RED MANGO gift card following such modifications will indicate your acceptance of any modified terms and conditions of use. If you do not agree to any modification of the terms and conditions of use, you must immediately stop using your CLUB MANGO and/or RED MANGO gift card.